Vendors

Contact centre and phone system vendors we advise on

We hold relationships across more than thirty platforms covering contact centre, unified communications, CRM, AI voice, connectivity, cybersecurity and end user computing. Breadth is what makes the advice worth taking: no single vendor is large enough in our book to buy a recommendation.

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How we cover them

What sits behind every vendor record

Each platform is researched against the same fields and updated when the vendor changes something. That is what allows a genuine comparison rather than a collection of brochures.

01

The same fields for every platform

Channels, dialler capability, CRM and SSO integrations, compliance certifications, data residency by region, platform SLA, Microsoft Teams integration model and the cloud the instance runs on. Described identically so they can be read side by side.

02

Claims separated from evidence

Where a certification or capability cannot be traced to a primary source, it is listed as a question to put to the vendor rather than stated as fact. Several platforms in this list carry claims from reseller pages that the vendor does not publish anywhere.

03

The commercial model, in plain terms

Per user, per concurrent call, per interaction or per minute, and what falls outside the licence. Two platforms with similar list prices produce very different bills depending on how your team actually works.

04

Australian conditions

Data residency, local support hours, carrier and trunk arrangements, and whether the Australian instance runs on the same infrastructure as the vendor markets elsewhere. Several do not, and it is rarely on the pricing page.

Platforms we advise on

Every platform below has an advisory page covering pricing, fit, Australian data residency and the questions worth putting to the vendor before you sign.

Due diligence

The questions we put to every vendor

These apply regardless of platform, and the answers are what separate a shortlist from a guess.

Certification scope

The certificate itself, and whether its scope covers the module you are buying. Scope exclusions are common and rarely volunteered.

Which entity carries support

Some platforms support partners rather than end users, so response times come from a reseller agreement rather than the vendor SLA.

What the SLA pays out

Whether service credits exist, which maintenance windows are excluded, and who has to report the outage before the clock starts.

Integration ownership

Whether the connector to your CRM is built and maintained by the vendor, by a third party, or by you.

Renewal and exit

Uplift caps, notice periods, data extraction and what happens to call recordings when you leave.

Roadmap sold as current

Anything demonstrated that is not yet generally available, identified and dated in writing before it counts towards a decision.

We are vendor funded and completely free to your business. Always focused on the right outcome.

Compare them yourself, then let us test the claims.

The comparison tool is open and free. When you want the shortlist scored against your own requirements and the vendor answers put in writing, book a call.